JSC “Farmak” is the market leader since 2010. What makes a company like this?
the so-called PROJECT, which is intended to introduce the departments “Farmak” with each other. Show how the department / department / department responds from the inside. What concepts does the word “quality” put into. After all, the quality for each unit is its own, but nevertheless it is unique for the entire Company.
Quality begins with me. Quality Director Service
“We have built the European quality system in the Ukrainian company”, said Olga Oleksiichuk, Quality Director of Farmak JSC.
The key responsibility for the quality in the Company is imposed on the Quality Director. The operation of such unit does not diminish the role and responsibility of other employees Service. It includes the regulatory compliance of all quality management systems, independent control at all production stages, and certification of products by the Qualified Person, but, on the contrary, is a central link in the multifunctional quality chain – from the development of a medicinal product to its delivery to consumer.
“Quality is not only a value and system for Farmak, it’s a business philosophy. Indeed, quality is inherent not only in the product, but also in all management and production processes of the Company“, says Olga Oleksiichuk, Quality Director of Farmak.
The Company has developed the pharmaceutical quality system over the past 23 years which was recognized at the European level. Today, national GMP certificates have been issued to all manufacturing sites 14 of which are certified by the European regulatory authorities of Croatia, Poland, Germany. 95% of Farmak products are manufactured on these certified sites. There is no any other pharmaceutical company in Ukraine which is recognized at such European level. Our quality management systems for medicinal products and dietary supplements meet ISO 9001, ISO 13485, ISO 22000 and make it possible to develop these areas of activity. “These systems guarantee the quality of our products and create consumer confidence”, says Olga Oleksiichuk. And this is not just our achievements. Such results are achieved due to highly skilled professionals.
Today, the Quality Director Service employs about 230 persons. It consists of: two departments on the Kyiv site: the Quality Control Department and the Quality Management Department, as well as the Certification and Release Department; the API Quality Department in Shostka is a small quality service on the API manufacturing site in charge of quality assurance and quality control, as well as product release.
Quality means requirements, expectations, opportunities.
“We understand our responsibility both to the regulatory authorities and to the Company. Our Service has implemented regulatory requirements, as well as expectations of consumers and partners in our activities“, says Olga Oleksiichuk.
One of the main functions of the Quality Service is to contribute to the achievement of the Company’s strategic goals, in particular to expand our presence in foreign markets with rigid regulatory systems. This is a new level of quality standards and new challenges for the Company’s team as a whole.
Trade union as an aspect of internal social culture of JSC “Farmak”
“A trade union organization is a bridge bringing employees and employers together. The more solid it is, the better. The key factors that strengthen this ‘bridge’ are active life position, openness and transparency, as well as a desire to become a reliable social partner for each Farmak worker and support for the employer”, said Pavlo Oleksiichuk.
When Farmak was established on the basis of M.V. Lomonosov Chemical and Pharmaceutical Plant, the trade union had already existed and operated. At first, it was a local trade union committee, then a plant committee, and since the 1990s – a trade union organization per se. Over this long period of time, the trade union committee as a public organization defended and helped regulate the interests of all participants of labor relationships: both the staff, each individual employee, and the employer as well. Employees seek competitive salary, career development, social guarantees, proper working conditions and opportunities to improve their health, while the employer strives to be an effective company, use modern practices and technologies in production, manufacture high-quality products, refine its work processes and increase the scope of activities. All this cannot be achieved without qualified staff whose interests are represented by the trade union. “My personal role here is to maintain the balance of these interests and their observance, keeping my eye on the ball, so to say”, said Pavlo Oleksiichuk.
The trade union has both full- and part-time employee. Its staff consists of 2 accountants and head – Pavlo Oleksiichuk, who has held this post for 22 years for now. It should be said that for his public and social contribution, at the request of Kyiv Council of Trade Unions in 2017, he was awarded the state 3rd Degree Order of Merit. In 2015, Pavlo Oleksiichuk was conferred the title of Honored Worker of the Federation of Trade Unions of Ukraine.
The accountants respond to inquiries received from the staff, generate reports, keep financial accounting of income and costs of trade union activities, work with banks, health resorts, healthcare and other institutions.
Besides, there are 11 members of the trade union elected by local staff for a term of 5 years. Their work is voluntary. Their main task is to represent the employees’ interests in the trade union committee, to inform colleagues, to process inquiries and proposals. Once per month, they hold meetings to discuss all issues, take collective decisions by voting, etc.
All employees of the company are members of the trade union organization (except for 150 individuals), so their children receive vouchers to health resorts, health improvement camps and medical institutions. 100% of children, whose parents had applied for vouchers, received them. For instance, more than 500 children attended health-improvement facilities last year.
For the New Year’s holidays, the trade union organizes entertainments for children and gives presents. In 2017, children of Farmak employees received 1,356 gifts and as many invitations to New Year’s festivities.
Farmak staff can also obtain resort or health improvement vouchers. Last year, more than 800 employees and members of their families received such vouchers worth a total of more than UAH 4.5 million.
Another aspect of internal social culture is participation in sports events: competitions, Spartakiads and tournaments in Kyiv in various kinds of sports: swimming, football, volleyball, basketball, rowing, chess, sports fishing, etc. The company has teams and groups of reserve players in each of these sports. Last year alone, football and basketball players won 2 games, volleyball players, archers, rowers and chess players – 1 competition each. For these purposes, swimming pools, football and basketball exercise rooms, training grounds are leased. “I am very proud of our teams; it is extremely pleasant when we win prize places, and twice as pleasant – when we do it at Kyiv-wide and industry level. Feeling the collective spirit, Farmak becomes the winner”, added Pavlo Oleksiichuk.
Last year alone, the trade union spent over UAH 800 thousand for cultural and social activities. This included cost of tickets to theaters, exhibitions and museums, as well as outdoor family events and excursions (approximately 1,700 persons).
“We respond to all inquiries from our staff: there is no other option. There are collective appeals and individual ones. People come to us for advice and support, with their troubles and joys”, said Pavlo Oleksiichuk.
The trade union has the possibility to provide financial assistance to all workers in need. Financial assistance can be different and provided for different needs. There is a social project, ‘Loan trade union’, where every employee as member of the trade union can obtain a loan for a maximum amount of UAH 150 thousand at 18% per annum. Our employees have received loans worth a total of more than UAH 2.5 million.
Together with the employer, the trade union not only attends to current Farmak staff, but also cares for those who have worked the longest in the company, which is about 300 veterans of labor. Every year, congratulations and valuable gifts for major holidays are prepared for these persons and financial assistance in the amount of UAH 1,000 each is provided, if required.
In addition to activities within the Company, the trade union is also involved in outside events: participation in conferences or meetings to defend and promote the interests of the Company, the pharmaceutical industry and many other socially significant issues, such as tariffs for the population, the medical reform, priorities of the industry and domestic manufacturers, such as principles of social and economic potential, pricing, addressing important issues at the city and ministry level, etc.
Dossier Preparation and Management department: Corporate Library
«Quality starts with myself» —literally! -jokes Iryna Metchinska, an engineer with the information department or just the main Farmak librarian. The main books about quality are collected in our library, and again all of our employees start their career here. The first thing that people re asking if they intend to grow in the company is: is there a library in the company? “».
The library is an alma mater for pharmacists. All innovations, discoveries and new implementations began with the Faramk library. To date, there are 9 thousand publications: 7.5 thousand of them are scientific and 1,5 thousand are artistic, including 170 for children. The oldest book in the library – “Corrosion of passivity and metal protection” by Evans U.R., 1941 edition. The scientific and technical fund is replenished annually by 350 copies..
«A special place in our fund is dedicated to the ” Bible “of quality – a book by Fedotov A, the Fundamentals of GMP “by Chueshova V. ” Technology of medicines of industrial production “,”State Pharmacopoeia of Ukraine “. Our workers have repeatedly read these books. About 6-9 people come to the library daily. . Books live because they are continually read. People label something, stick with colored stickers. I ask not to remove the bookmarks so you may know what the previous reader indicated for himself “, – says Iryna Metchynska.
On the library shelves there are books on pharmaceuticals, chemistry, biotechnology, management, motivation, self-development, human resources management, marketing, law, etc. Workers choose the books they would like to read, and the library buys them every year. For students we collect all modern textbooks. It’s a global management decision to have all the necessary learning base in the walls of Farmak.
“We have many students. They improve their qualification, defend dissertations. They, of course, need literature – specialized books, textbooks. Everything that is needed for a future pharmacist or chemist is located in our library “, – added Irina.
Farmak is the only pharmaceutical company in Ukraine with its own library. Its significance is difficult to overestimate. Since 2012, the IRBIS program is functioning in the library. It is a unique integrated library and information system where catalogs can find any necessary materials. There is also an electronic library with a database of materials and presentations from all conferences, seminars, events, attended by our employees, ISPE, ISO, GAMP as well as books in English. Access to this database is available to all Farmak employees.
The library in “Farmak”- the only library in the pharmaceutical company in Ukraine
The library is connected to the paid databases ELSEVIER (PharmaPendium, Embase). It is a leading commercial scientific and technical publishing house that publishes 2,000 scientific journals and provides access to 9.5 million scientific articles.
«Children are taught to read by their parents. Therefore, it is very important for them that reading is the main component of personal development, “said Irina. – Thanks to the support of the Farmak`s trade union, the library has 170 children’s books: stories, adventures, fairy tales, fantasy. We communicate with young Pharmacists through their parents and already know who and what they like to read”.
Iryna held each of the 9,000 books in her hands, book on business and read every 5th. Therefore, she willingly advises a book to everyone. She assists new employees in the career transition, helps to acquire necessary managerial knowledge and skills.
“People come for knowledge, communication and for new information. No gadget can replace physical contact with the book, and pharmacists understand it. We are developing the company by reading, ” -says Iryna Metchynska.